TERMS &
CONDITIONS
Terms and Conditions
This website is operated by Our Little Roots. Throughout the site, the terms “we”, “us”, and “our” refer to Our Little Roots. Our Little Roots offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Online Store Terms
By using the services provided by Our Little Roots, you confirm that you are either of legal age in your country of residence or have obtained appropriate consent to allow minor dependents under your care to access and use this site.
Our products and services must only be used for lawful and authorized purposes. Any misuse of our Service, including actions that breach local laws or regulations (such as copyright laws), is strictly prohibited.
You are also prohibited from transmitting malicious software through our platform, including worms, viruses, or destructive code. Any breach or violation of these Terms will result in the immediate termination of your access to our services.
Please note that our fresh and dried flowers are not intended for humans or animals to consume. While we do not use poisonous flowers in our arrangements, lilies will only be included upon specific request.
If you choose to cancel an order and request a refund, please be aware that a 2% card processing fee will be retained.
General Conditions
We reserve the right to refuse service to any individual for any reason at any time.
Please note that your content (excluding credit card information) may be transferred unencrypted and may involve:
a) Transmission across various networks; and
b) Adaptation to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks for your security.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, the use of the Service, or access to the Service, or any contact on the website through which the Service is provided, without express written consent from us.
The headings included in this agreement are for convenience only and do not limit or affect these Terms.
Accuracy, Completeness, and Timeliness of Information
Modifications to the Service and Prices
We are not liable for any inaccuracies, incompleteness, or lack of timeliness in the information provided on this site. The material on this site is for general informational purposes only and should not be relied upon as the sole basis for decision-making without consulting primary, more accurate, complete, or timely sources of information. Your reliance on the material on this site is at your own risk.
This site may include historical information, which is not current and is provided for reference only. We reserve the right to modify the content of this site at any time but are not obligated to update any information. It is your responsibility to monitor changes to our site.
Prices for our products are subject to change without prior notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Products or Services
For subscription services, please note that fresh bouquets will not remain fresh for the entire duration of a fortnightly or monthly subscription. You may skip one subscription period (e.g., a week, fortnight, or month) during each cycle by providing at least seven days' notice. The missed bouquet will be added to the end of your subscription period.
Certain products or services may only be available online through our website. These items may have limited quantities and are subject to return or exchange according to our Returns Policy.
We make every effort to accurately display the colors and images of our products. However, we cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right to:
-
Limit the sales of our products or services to specific persons, geographic regions, or jurisdictions on a case-by-case basis.
-
Limit the quantities of products or services we offer.
-
Change product descriptions or pricing without notice.
-
Discontinue any product at any time.
We do not guarantee that the quality of products, services, or other material purchased will meet your expectations, nor that errors in the Service will be corrected.
Important Notes:
-
All fresh and dried flowers are not intended for human or animal consumption.
-
Lilies will only be included in bouquets upon request.
-
For order cancellations, a 2% card processing fee will be retained.
-
For Valentine’s Day, Mother’s Day, or Christmas orders, cancellations within 7 working days of delivery will incur a 25% charge; the remaining 75% will be refunded. Flowers for these key dates are pre-ordered two weeks in advance, hence the charge.
Accuracy of Billing and Account Information
We reserve the right to refuse any order placed with us. At our discretion, we may limit or cancel quantities purchased per person, household, or order. This includes orders placed under the same customer account, credit card, or billing and/or shipping address. If changes or cancellations occur, we will attempt to notify you via the email, billing address, or phone number provided at the time of purchase.
We reserve the right to refuse orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all transactions. You also agree to promptly update account details, including email addresses and payment information, to ensure we can complete transactions and contact you as needed.
For further details, please refer to our Returns Policy.